Refund Policy – Kashmiri Dryfruit Walla

At Kashmiri Dryfruit Walla, your satisfaction is our top priority. We take great care to deliver high-quality, fresh, and authentic Kashmiri dry fruits and related products. However, if you’re not fully satisfied with your purchase due to a genuine issue, we’re here to help.

1. Eligibility for Refund

You may be eligible for a refund in the following cases:

  • You received a damaged, defective, or expired product.

  • The product delivered is incorrect or missing from your order.

  • The item was not delivered due to logistics issues.

2. Non-Refundable Items

We do not offer refunds for:

  • Opened or used products.

  • Change of mind after purchase.

  • Perishable items returned after the refund window has passed (48 hours).

  • Products damaged due to improper handling after delivery.

3. Time Frame for Refund Requests

All refund requests must be made within 48 hours of delivery. Please contact our customer care team immediately with the following:

  • Order number

  • Clear photos/videos of the product received

  • Description of the issue

4. How to Request a Refund

You can reach us through:

Once we verify the issue, we will initiate the refund process.

5. Refund Process

  • Approved refunds will be processed within 5–7 working days.

  • The amount will be credited to your original payment method (bank, UPI, or card).

  • You will receive a confirmation email/SMS once the refund is processed.

6. Return Pickup (if applicable)

In some cases, we may arrange a pickup for the wrong or damaged product. Please ensure the product is unused, packed securely, and ready for return when our delivery partner arrives.

If you have any further questions about refunds or replacements, feel free to reach out to our friendly support team. We’re here to assist you!

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